Business Intelligence tools act as the engine for delivering information within your organisation.  As with any tool, they require support and maintenance to ensure it is working properly and efficiently.

Scorpio offers flexible options for managing your SAS® environment with onsite and offsite options.  Our Administration and Support plans allow you to protect your investment by keeping it up to date with current updates as well as provide a supplement to any technical assistance. A listing of assistance topics are listed below:

Application Support

Troubleshooting problems in the following areas:

• Report generation failure
• SAS Data Integration flow failures
• Scheduling failures          
• SAS Metadata security issues
• Liaising between Business and Information Technology in order to resolve issues
• Liaising with SAS Technical Support in order to resolve issues
• Support users in usage of SAS Client software such as:
  • SAS Web Report Studio
  • SAS Enterprise Guide
  • SAS Data Integration Studio
  • SAS Add-in for MS Office

Platform Administration

• Application of SAS Hotfixes
• Addressing metadata security changes
• Setting up metadata and associated backups
• Cleaning temporary SAS files
• DBMS Connectivity
• Assisting in-house resources in understanding the platform